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Please note: If your laptop has built-in Wi Fi but you showroom a new adapter that connects through the PC card adapter or a USB port, you will need khổng lồ remove or disable Windows drivers for the original unit. Please refer here lớn disable the original adapter
Step 1. Check Wi-Fi signal strength. If signal is weak, move the computer closer lớn your router if possible.(About 10-15 feet)
Step 2. Kiểm tra if the problem happens on 2.4GHz or 5GHz if it’s a dual-band adapter.
Step 3. Liên hệ the router support to change channel & channel width on your router khổng lồ avoid possible interference.
Step 4. Update driver of the adapter (skip if you don’t know how to vì chưng that).
Step 5. Please kiểm tra the link speed (FAQ2899)of the wireless adapter is normal or not. If you can get the normal liên kết speed. Normally, we can get 30-50% of the liên kết speed.
Step 6. Please use your computer kiểm tra speed again. Then use your phone/i Pad to lớn connect to your host Wi-Fi và test speed in the same location. If the result is higher than your computer’s speed, please tương tác khamphukhoa.edu.vn tư vấn with the results above và tell us the operating system of your computer.
Case 2 Unstable connection
Step 1. Kiểm tra Wi-Fi signal strength. If the signal is weak, move the computer closer lớn your router if possible.
Step 3. Kiểm tra if the problem happens on 2.4GHz or 5GHz if it’s a dual-band adapter.
Step 4. Contact router tư vấn to change the channel & channel width on your router to avoid possible interference.
Step 5. Update the driver of the adapter (skip if you don’t know how to vì that).
Step 6. Please try to ping the router's IP address “192.168.0.1”(we take the khamphukhoa.edu.vn's router IP address as an example), then please nội dung the ping result. How khổng lồ Use the Ping Command: FAQ425
Step 7. Liên hệ khamphukhoa.edu.vn support with the results above và tell us the operating system of your computer & what it looks like when the connection drops as the Wi-Fi signal disappears or other behaviors.
Case 3 Cannot find wireless network
A. Cannot find certain Wi-Fi signal
Change SSID/wireless network name và channel of your router (contact the router support if you don’t know how to vày it).
Please try khổng lồ change the setting of your router, please change the channel of the 2.4G to channel 1 and change the channel of the 5G lớn channel 36.
If you use the khamphukhoa.edu.vn router, can check the FAQ2292.
Step 1.Enable wireless service. There might be a Wi-Fi on/off button on some computers. Make sure it’s switched on.
Step 2.For Windows
For MAC
If you already installed the driver và it was successful. However, don't see any other wifi bar or it shows "no wireless NIC plugin".
Run as Administrator when installing the driver.
Open the Apple menu.Select System Preferences.In the System Preferences window, click on the Users & Groups icon.On the left side of the window that opens, locate your tài khoản name in the list.If the word Admin is immediately below your trương mục name, then you are an administrator on this machine.If the word Standard is there, then you are not an administrator & your account cannot be used to install software or make administrative changes.
Step 3.Uninstall anti-virus software and disable the firewall if any.
Step 4.Update the driver of the adapter (skip if you don’t know how to bởi that).
Step 5.Contact khamphukhoa.edu.vn tư vấn with the results above and tell us the operating system of your computer.
Case 4 Cannot connect lớn Wi-Fi
Step 1. Make sure your router is working. Use another device like laptops or di động phones to lớn connect to lớn Wi-Fi and check the mạng internet connection.
The first time you try khổng lồ connect to điện thoại Wi Fi’s wireless network, your PC may require you lớn enter a sạc pin code. Please follow the guidelines below lớn connect to the wireless network:
Step 2. Check Wi-Fi signal strength. Move the computer closer to lớn your router or adjust wireless settings like channel và channel width on your router lớn avoid wireless interference. Please liên hệ your router tư vấn to help you.
Step 3.Update the driver of the adapter (skip if you don’t know how to vày that).
Step 4. Please try lớn change the Wi-Fi setting of the router and connect It again.
Step 5.Contact khamphukhoa.edu.vn tư vấn and tell us the wireless security type and model number of your router/access point.
Case 5 No mạng internet access after connecting khổng lồ Wi-Fi
1) Connect other wireless devices khổng lồ the router và make sure the internet is working with other devices.
2) kiểm tra IP address, mặc định Gateway, and DNS of Wireless (Wi-Fi) Network Connection.
How to check IP address: https://khamphukhoa.edu.vn/driver-802-11n-nic-khamphukhoa.edu.vn/imager_1_19887_700.jpgsupport/faq/838/
If the IP address is not obtained automatically, change it khổng lồ Obtain IP Address Automatically.
If there is no IP address or invalid IP address 169.254.x.x:Check the settings on router and make sure the network adapter is in the router’s trắng list. Normally a router would have mac filtering, access control, or other kinds of firewall which can block devices. If you don’t know that, please kiểm tra it with router support and you may choose to disable that function or showroom the adapter to lớn the trắng list.Change router’s wireless channel.Uninstall the previous driver, try the latest one on our trang web or the one from chipset manufacturer.
If an IP address is delivered by the main router, please try to ping the IP address of the main router.
3) Please help us kiểm tra the driver version of the adapter and computer motherboard info và send us the photos: https://khamphukhoa.edu.vn/driver-802-11n-nic-khamphukhoa.edu.vn/imager_1_19887_700.jpgsupport/faq/2722/